Bioessence Privacy Policy
Effective Date: September 18, 2024
At Bioessence ("we," "us," or "our"), we are committed to maintaining the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, share, and protect your personal information when you interact with our eCommerce website and mobile application (collectively referred to as "Platform"). Whether you are purchasing products, booking services, or exploring beauty care solutions, we take your privacy seriously.
By using our Platform, you consent to the practices outlined in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This information may be collected directly from you, through automated means, or from third-party sources.
1.1 Personal Information You Provide
When you engage with our Platform, such as when you create an account, purchase a product, or book a service, we may collect personal information including but not limited to:
- Contact Information: Your name, email address, phone number, and shipping/billing addresses.
- Account Credentials: Username, password, and any security questions you may set up.
- Payment Information: Information necessary to process payments, such as credit card details, E-Wallet information, or bank transfer details. Note that we utilize third-party payment processors, and we do not store complete credit card or payment information on our servers.
- Order and Appointment Information: Products you purchase or services you book, including appointment dates, times, service details (e.g., slimming treatments, skin treatments), and any personal preferences or additional notes related to your booking.
1.2 Information Collected Automatically
When you interact with our Platform, we automatically collect technical information to improve the functionality and user experience. This includes:
- Device Information: We collect details about the device you use to access our Platform, including your IP address, browser type, operating system, and mobile device identifiers.
- Usage Data: Information about how you use the Platform, such as pages visited, time spent on the site, products viewed, and interactions with content. This helps us understand user behavior and preferences.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing habits and preferences. More details on this are provided in the Cookies section.
1.3 Information from Third Parties
We may also obtain information from third parties to improve our services or supplement the information you provide. This can include:
- Social Media Integration: If you link your account to social media platforms (such as Facebook or Instagram), we may collect information from those accounts in accordance with the platform’s privacy policies.
- Service Providers: We may receive data from payment processors, shipping partners, or analytics providers that help us manage transactions, deliveries, or customer insights.
2. How We Use Your Information
We use the information collected for a variety of purposes, all aimed at enhancing your experience with Bioessence and ensuring smooth transactions and appointments. Here’s a detailed look at how we use your information:
2.1 To Provide and Improve Services
- Order Fulfillment: We use your information to process and deliver product orders, confirm appointments, and ensure that services (e.g., skin treatments) are carried out according to your preferences.
- Payment Processing: Information collected is used to process payments, whether through Cash on Delivery, E-Wallet, or Bank Transfer. We work with secure, third-party payment providers to ensure your financial data is safe.
- Customer Support: Your personal information allows us to respond to inquiries, resolve complaints, and provide technical support.
We use your personal information to:
- Send Transactional Emails: Order confirmations, shipping notifications, and appointment reminders.
- Marketing and Promotions: With your consent, we may send newsletters, promotions, and updates about new products or services that may interest you. You can opt-out of these communications at any time.
- Surveys and Feedback: We may send you requests for feedback or surveys to improve our offerings.
2.3 To Personalize Your Experience
By analyzing your behavior on the Platform, we can provide personalized recommendations, tailored content, and customized services. For example, if you frequently book skin care treatments, we may suggest new related services or products based on your preferences.
2.4 Legal Compliance and Security
We use your information to comply with applicable legal obligations, such as tax reporting, fraud prevention, and regulatory compliance. Your information may also be used to detect and prevent security breaches or fraudulent activity on our Platform.
3. Legal Bases for Processing
We rely on the following legal bases to collect and process your personal information:
- Consent: Where applicable, we collect and process personal information based on your explicit consent, such as when you opt-in to receive promotional emails.
- Contractual Obligations: We process your data as necessary to fulfill our contract with you, such as delivering products you’ve purchased or confirming a service booking.
- Legitimate Interests: In certain cases, we process your data based on our legitimate interest to improve our services, provide a better user experience, and enhance security.
- Legal Compliance: We may process your data to meet legal obligations, such as tax reporting or in response to lawful requests from authorities.
4. How We Share Your Information
We respect your privacy and take steps to ensure that your information is not shared unnecessarily. However, in certain cases, we may share your information with third parties:
4.1 With Service Providers
We work with a variety of service providers to operate the Platform and fulfill our obligations to you. These may include:
- Payment Processors: We use secure, third-party payment gateways to process transactions. Your payment information is handled securely, and we do not store complete credit card details.
- Shipping and Delivery Partners: We share your contact and address information with third-party delivery services to ensure timely and accurate delivery of your products.
- Cloud Storage and Hosting Providers: We may store your data in the cloud or use third-party hosting providers to ensure the stability and security of our Platform.
- Analytics Providers: We may share data with analytics providers to help us better understand user behavior and improve our services.
4.2 With Law Enforcement or Government Authorities
We may disclose your information to law enforcement agencies or government authorities if required to do so by law or if such disclosure is necessary to:
- Comply with legal obligations: We may be required to disclose personal information in response to a subpoena, court order, or other legal process.
- Protect our rights or the rights of others: This includes disclosing information in cases of suspected fraud, security breaches, or other illegal activities.
4.3 In the Event of a Business Transfer
If Bioessence is involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. In such cases, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
5. Security Measures
We take data security seriously and have implemented a range of measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use encryption protocols, such as SSL/TLS, to secure sensitive information during transmission.
- Access Controls: Access to your personal data is restricted to authorized personnel only. These individuals are bound by confidentiality obligations.
- Data Anonymization and Pseudonymization: Where appropriate, we anonymize or pseudonymize data to minimize the risk of exposing personal information.
- Regular Audits: We conduct regular security audits and assessments to ensure the integrity of our data protection practices.
While we strive to protect your personal information, please note that no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security, and you use our Platform at your own risk.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to enhance your browsing experience and collect information about how you use our Platform. Cookies are small text files that are stored on your device when you visit a website.
6.1 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function and cannot be turned off in our system. They help with site navigation, secure access, and essential operations such as payment processing.
- Performance Cookies: These cookies collect information about how visitors use our Platform, such as which pages are most popular or if users encounter error messages. This helps us improve the website’s performance and user experience.
- Functional Cookies: These cookies enable the Platform to provide enhanced functionality and personalization, such as remembering your login details or preferences.
- Targeting and Advertising Cookies: We may use these cookies to deliver personalized advertisements and marketing messages based on your browsing habits and interests.
6.2 Managing Cookies
You have the option to manage your cookie preferences through your browser settings. You can choose to block or delete cookies, but doing so may affect the functionality of the Platform. Please consult your browser’s help section for instructions on managing cookies.
7. Your Rights and Choices
We respect your rights to access, correct, delete, and control your personal information. Depending on your location, you may have specific legal rights under data protection laws such as the General Data Protection Regulation (GDPR) or other local laws.
7.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections to any inaccuracies. You can review and update your personal information by logging into your account.
7.2 Deletion and Erasure
You may request the deletion of your personal information at any time by contacting us directly. Please note that we may retain certain information if required by law or for legitimate business purposes, such as completing outstanding transactions or complying with legal obligations.
7.3 Data Portability
In some cases, you may have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
7.4 Opting Out of Marketing Communications
If you no longer wish to receive promotional emails from us, you can opt-out by following the unsubscribe link in any marketing email you receive. Please note that even if you opt-out of marketing communications, you may still receive transactional emails related to your account, such as order confirmations or appointment reminders.
8. Third-Party Links and Services
Our Platform may contain links to third-party websites, services, or applications that are not operated by Bioessence. This Privacy Policy does not apply to those external sites, and we are not responsible for the privacy practices or content of those third-party services. We encourage you to review the privacy policies of any third-party services you interact with before providing your personal information.
9. Children's Privacy
Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under the age of 18 without parental consent, we will take steps to delete that information promptly. If you believe that a child has provided us with personal information, please contact us at [Insert Contact Information].
10. International Data Transfers
If you are accessing our Platform from outside [Insert Country], your personal information may be transferred to, stored, and processed in a country other than your own. These countries may have data protection laws that are different from those in your country. By using our Platform, you consent to the transfer of your personal information to countries outside your home country.
We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. Any updates to this policy will be posted on this page, along with the updated effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Address: [Insert Physical Address]
By using our Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
